How to Increase Customer Lifetime Value

Lifetime value is what you expect a client to spend with you over the course of your relationship. Let’s assume a large client has a lifetime value of $1,000,000. To reach that number, your client could spend $100,000 with you each year for 10 years. Avoiding churn is one way to achieve this with their clients; however, it is just the first step in maximizing lifetime value. By refocusing on increasing revenue, sales organizations can use a strategy that increases the lifetime value of their clients—especially large clients.

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